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Home> Frequently Asked Questions

Frequently Asked Questions: Business Policies
Click on a category below to read our Frequently Asked Questions.


  1. Changes and Cancellations
  2. Security
  3. Privacy
  4. Website Artwork Copyrights
  5. Business Terms & Conditions
  6. Returns & Refunds



























Order Changes and Cancellations Policy

Healthcare Inspirations will make every effort, upon your request, to change or cancel your order. Orders will be subject to the following cancellation schedule:

Orders cancelled before artwork is created Full Refund
Orders cancelled after artwork is created Full Refund* less
artwork customization fee
Orders cancelled after art approved No Refund

*If your order is for a custom sized poster, and the size requires us to order raw materials to accommodate the size, there will be a fee charged equal to 15% of the sales price of the customized posters.


Orders placed with HeathcareInspirations.com over the Internet are safe and secure. We utilize Stronghold SSL (Secure Socket Layers) to protect your credit card information. When you are placing an order and reach the "Payment and Shipment Screens," the screen becomes secure. All of the information you enter on these screens is secure. You can confirm this by checking the address of the credit card screen. The address should begin with https:// rather than the standard http://. This means that the page is encrypted and that any data entered is as well. Encryption is a means of scrambling information so that it cannot be reassembled without the key. When you are in the secure pages of a site, Netscape's browser places a key in the lower left corner and Microsoft's browser places a locked padlock there.

Please do not send any credit card information to us via e-mail. Information sent in an e-mail is not encrypted, and is not secure. However, if you do not wish to enter your credit card information across the Web feel free to call Customer Service toll free at 877-646-5877. We will be happy to take the information over the phone.


Healthcare Inspirations wants to respect your wishes with regard to the information that we collect about our clients. We wanted to keep you informed on how we use the information that you entrust us with. Healthcare Inspirations.com is committed to protecting your privacy. We pledge that we will never misuse this information.We do not share any information supplied to us by you with any third parties. We do provide you with the option of receiving special promotions and offers from Healthcare Inspirations.com via e-mail or US mail when you are setting up your account. You may at any time contact us at askus@healthcareinspirations.com or toll free at 1-877-646-5877 to cancel this service.

Website and Artwork Copyrights

The contents (including arrangement and assembly) of our Web site including, but not limited to, text, graphics, logos, button icons, images, audio clips and software, are copyrighted materials owned by Healthcare Inspirations or used with the express permission of the copyright, trademark name or service mark owner. As such, the contents are protected by US and international copyright laws.

Healthcare Inspirations.com hereby authorizes you to copy materials published by us on this Web site solely for non-commercial use within your organization in support of our products. You may print a single copy of materials on this Web site for your personal use in learning about, evaluation or acquiring our services or products.

No other permission is granted to you to print, copy, post, reproduce, republish, distribute, transmit, upload, download, store, display in public, alter or modify the materials by any means, including but not limited to: electronic, mechanical, photocopying, recording or otherwise, without Healthcare Inspiration's permission, "mirror" any material contained on this site or any other server. Further, no permission is granted to you to use our icons to hyperlink other web sites with this site, or to use the Branders.com name, trademarks, trade names or patented designs for any reason.

You may use the content and software on this site as a shopping resource.

Any permission granted terminates automatically if you breach any of these terms or conditions. Upon such terminations, you must immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

Healthcare Inspirations.com requests that, in addition to respecting our intellectual property rights, you respect the intellectual property rights of others. Among other things, by placing an order on this site, you represent that you have the right to use all logos, text and/or graphics submitted to be made into designs. Healthcare Inspirations.com reserves the right, under the appropriate circumstances and in our sole discretion, to refuse to accept orders from customers who have infringed or otherwise violated the intellectual proper rights of others.

Except as expressly provided above, nothing contained herein shall be construed as conferring on the user, by implication, estoppel or otherwise, any license or right under any patent, trademark, copyright, or other proprietary or industrial right, of Branders.com, its affiliates or any third party.

Business Terms and Conditions

Buyer agrees to pay Seller the sales tax or other taxes imposed on the sale of goods or provide Seller with acceptable tax exemption certificate. Additional freight charges billed us due to audits per ICC regulations will be billed to you promptly.

In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.

A 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. The Buyer agrees to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.

Seller is not to be accountable for delays in delivery occasioned by acts of God or other circumstances over which Seller has no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Seller be liable for any consequential or special damages arising from any delay in delivery.

Seller warrants that all goods sold are free of any security interest and will make available to Buyer all transferable warranties made to Seller by the manufacturer of the goods. Seller makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

In those instances where the Buyer is specifying a specific carrier and the freight is not being added to the invoice, all goods become your property at the time it is accepted by the carrier.

The failure of Seller to insist upon the performance of any of the terms or conditions of this contract or to exercise any right there under shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this contract.

No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on Seller without the Seller's written consent.

The invoice is a conditional acceptance by the Seller of the Buyer's offer to purchase Seller's goods. It may contain terms, which differ from or add to those contained in the Buyer's purchase order, and to the extent that this is the case, the seller hereby expressly conditions its acceptance of the Buyer's offer on the Buyer's assent to the additional or different terms. The Buyer's receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. The Buyer and Seller agree that any contract hereby entered into has been made and is to be construed to our State Law.

By submitting a purchase order to HealthcareInspirations.com you agree to all the terms and conditions as set forth by our terms and conditions.

Returns and Refunds

Healthcare Inspirations strives for customer satisfaction and will happily replace defective merchandise or allow exchanges of stock products; however, purchases are non-refundable. We cannot accept exchanges for customized products.

Because our posters are printed on demand, they are considered a customized product and cannot be exchanged or returned.

OUR PRIVACY POLICY: We won't share your personal or business information with anyone - for any reason - ever!

© 2019 Healthcare Inspirations. All rights reserved. Pocket-Guide Series, Pocket-Guide to Pain Assessment, HealthTex, Badgie Cards. Peek-a-Boo, Comfort-Flex, and "I Wash Because I Care", "Clean Because I Care", "I Got My Flu Shot, Did You?", "Get Smart About Flu!", "Patient Safety 1st", "It's OK to Ask!", "Patient Safety Starts with Me!/Us!", "Clean Hands Can Stop MRSA", "Taking Caring to Heart", are trademarks of Healthcare Inspirations. Company and product names used throughout this site are trademarks of their respective companies. Although every effort has been made to make this website accurate - we cannot be responsible for errors in price or content. Products and prices are subject to change at anytime and are subject to prior sale. Healthcare inspirations is not affiliated with the Joint Commission®, which owns the Joint Commission trademark.