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Home> Frequently Asked Questions

Frequently Asked Questions: Ordering
Click on a category below to read our Frequently Asked Questions.


  1. Can I get product sample?
  2. Overruns and Underruns
  3. Will I see a proof before my order is submitted?
  4. How can I pay for my order?
  5. Will I be charged Sales Tax?
  6. How will my order be shipped and what will it cost?



























Can I get a product sample?

If you would like to order a product sample, please contact us at either 1-877-646-5877 or askus@healthcareinspirations.com.
We will do everything we can to accommodate your needs.


Overruns and Underruns

In certain instances you may receive an overage or a shortage on your order.

Due to manufacturing quality and production standards there will be over runs and occasionally under runs. Healthcare Inspirations.com will do everything possible to reduce this occurrence. The industry standard on most products is 5%. For instance, if you order 1,000 pain tools you could potentially receive between 950 and 1,050 tools.

We will bill either your account or credit card only for the actual quantity shipped. If you have any questions please contact us at either 1-877-646-5877 or askus@healthcareinspirations.com.

Pre-Production Proofs

If the product you ordered includes personalization, you will have the option of reviewing a proof online, or via fax. We will either email or call you when the proof is available for review. You will need to sign the proof and fax it back to us at (877) 250-2559 before we can manufacture your order.

Payment Options and Terms

HealthcareInspirations.com accepts Purchase Orders, MasterCard, Visa, American Express, Discover Card and Company Checks. We cannot accept personal checks. Open account terms of 2% 10, Net 30 Days are available. Please inquire with one of our Customer Service Representatives about open account terms.

Will I be charged sales tax?

We charge sales tax to orders that are shipped within the State of California only.

How will my order be shipped and what does it cost?

Our standard method of shipment within the continental U.S. is United Parcel Service (UPS).
Shipping and handling rates (boxes, packing material, insurance, etc.) are as follows:

  • Priority Mail & UPS Ground: Add 12% of merchandise total cost (Add 15% in AK, HI, PR). This is an approximation and will be quoted on an order by order basis.
  • UPS Second Day Air: Will quote per order
  • UPS Next Day Air: Will quote per order

We can also ship to a A.P.O. address using Priority or Express Mail.

Our Next Day and Second Day delivery commitment applies after the internal order processing is completed - which may take up to 24 hours. We will notify you at the time of order of any expected delays.


OUR PRIVACY POLICY: We won't share your personal or business information with anyone - for any reason - ever!

© 2019 Healthcare Inspirations. All rights reserved. Pocket-Guide Series, Pocket-Guide to Pain Assessment, HealthTex, Badgie Cards. Peek-a-Boo, Comfort-Flex, and "I Wash Because I Care", "Clean Because I Care", "I Got My Flu Shot, Did You?", "Get Smart About Flu!", "Patient Safety 1st", "It's OK to Ask!", "Patient Safety Starts with Me!/Us!", "Clean Hands Can Stop MRSA", "Taking Caring to Heart", are trademarks of Healthcare Inspirations. Company and product names used throughout this site are trademarks of their respective companies. Although every effort has been made to make this website accurate - we cannot be responsible for errors in price or content. Products and prices are subject to change at anytime and are subject to prior sale. Healthcare inspirations is not affiliated with the Joint Commission®, which owns the Joint Commission trademark.