1. Can I get product sample?
2. Overruns and Underruns
3. Will I see a proof before my order is submitted?
4. How can I pay for my order?
5. Will I be charged Sales Tax?
6. How will my order be shipped and what will it cost?
   

Can I get a product sample?
If you would like to order a product sample, please click here. Please note that not all of our products are available as samples.

Overruns and Underruns
In certain instances you may receive an overage or a shortage on your order.

Due to manufacturing quality and production standards there will be over runs and occasionally under runs. Healthcare Inspirations.com will do everything possible to reduce this occurrence. The industry standard on most products is ± 5%. For instance, if you order 1,000 pain tools you could potentially receive between 950 and 1,050 tools.

We will bill either your account or credit card only for the actual quantity shipped. If you have any questions please contact us at either 1-877-646-52457 or askus@healthcareinspirations.com.

Pre-Production Proofs
If the product you ordered includes personalization, you will have the option of reviewing a proof online, or via fax. We will either email or call you when the proof is available for review. You will need to sign the proof and fax it back to us at (845) 398-3384 before we can manufacture your order.

Payment Options and Terms
HealthcareInspirations.com accepts Purchase Orders, MasterCard, Visa, American Express and Company Checks. We cannot accept personal checks. Open account terms of Net 30 Days are available. Please inquire with one of our Customer Service Representatives.

Will I be charged sales tax?
We charge sales tax to orders that are shipped within New York State only. The current sales tax rate is 7-7/8%

How will my order be shipped and what does it cost?
Our standard method of shipment within the continental U.S. is Priority Mail.
Shipping and handling rates (boxes, packing material, insurance, etc.) are as follows:

• Priority Mail & UPS Ground: Add 12% of merchandise total cost (Add 15% in AK, HI, PR).
• UPS Second Day Air: Will quote per order
• UPS Next Day Air: Will quote per order

Our Next Day and Second Day delivery commitment applies after the internal order processing is completed - which may take up to 24 hours. We will notify you at the time of order of any expected delays.